Frequently Asked Questions

 


How can I know my size?

You can check our size guide here. Also, if you have any questions don’t hesitate to contact us at customercare@aguabendita.com.co, and we will be more than happy to assist you.

How do I track my order?

You will receive an email with the tracking information within 1 business day after your purchase.

When will I receive my order?

• Orders placed Monday to Friday before 12 pm EST are shipped the same day. Orders placed after 12 pm EST or on Saturdays, Sundays, or Holidays are shipped the next business day.  

• ETA is 1-9 business days depending on the State. You can see accurate times at the checkout after entering your address.

• We ship with UPS, USPS, and FedEx. Orders destined to PO Boxes, APO Boxes, or military addresses will be shipped only with USPS, and transit time may take longer.
 

Do you have expedited shipping?

• Yes, we offer an Express 2-day service and a Next-day service at the checkout. The price depends on the state. You can see accurate fees at the checkout.

• This service can not be requested or paid after the order is placed.

• Orders placed Monday to Friday before 12 pm EST are shipped the same day. Orders placed after 12 pm EST or on Saturdays, Sundays, or Holidays are shipped the next business day. 

Where do you ship from?

Our warehouse is located in Miami, Florida.
 

Can I cancel or modify my order prior to shipping?

Unfortunately, we are unable to process order modifications regarding items and sizes. To request an address change or a complete order cancellation please contact us as soon as possible by filling out this form by email at customercare@aguabendita.com and provide the complete and detailed new address. Please take into account that this request must be placed from the same email address that issued the purchase.

Our Customer Care team will do everything possible to correct the delivery address and keep you posted about it. However, this will always depend on the order status, and Agua Bendita cannot guarantee the change will be successfully applied.

In 1-2 business days, our customer care team will confirm, depending on the order status, if it was possible to successfully complete your request.

Can I return my order?

We have a 30-days return policy. Items must be unworn and returned in the original package. For more information, please click here.
 

When will I receive my refund?
Your refund will be issued to your original payment method, and it can take 10-15 business days after your return package arrives at our warehouse. You will receive an email confirmation once your refund is processed. Shipping fees (both standard and express) are non-refundable.

What are our customer service hours?
Our customer care team is available:
 • Monday to Thursday: 8 AM to 6 PM (Colombian time) except local holidays.
• Friday: 8 AM to 5 PM (Colombian time) except local holidays.

 Your requests might take up to 1 business day to be attended.