Terms and Conditions

TERMS OF USE
CONSENT
Welcome! We appreciate your interest in Agua Bendita. We invite you to review our website’s terms and conditions, and if you have any disputes regarding them, please proceed to leave the website as soon as possible.

By visiting www.aguabendita.com and/or purchasing something, you agree and consent to these Terms & Conditions (Terms of service), along with our personal data treatment (Privacy Policy), which includes the general terms on how the transactions are made once there is a purchase through this website. 

Any customer under the age of 18 must inform their parents or legal guardians. Every registry and usage inside the website must be done by a representative agreeing to the legal regime and shall share his opinion before giving authorization on managing or giving any sort of personal information. 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that your parents or legal guardians and you have given us your consent to allow any of your minor dependents to use this site.

We invite you to review our terms and conditions, and if you have any dispute regarding them, please proceed to leave the website as soon as possible.


INTRODUCTION
For effects of the information contained in these Terms and Conditions, hereinafter the terms “platform” and “website” shall be understood as www.aguabendita.com; “The User” shall be understood as any person who enters and navigates www.aguabendita.com, purchase any items or create an account and a password by their own means and “Agua Bendita” a reference to Agua Bendita LLC.

The regulation applicable to these Terms and Conditions is the United States law, being this platform mainly addressed to residents located within the American territory.

Agua Bendita reserves the right at any time to modify or discontinue this platform service and shall not be liable to the user or any third-party for any modification, price change, suspension, or discontinuance of the Service.


MODIFICATION AND UPDATE OF TERMS AND CONDITIONS
These terms and conditions are subject to change without previous notification and shall be applicable from the moment of their publication on our website. Agua Bendita reserves the right, at our sole discretion, to update, change, or replace any part of these Terms and conditions.

Consequently, it is the User's responsibility to check and read the platform’s “Terms and Conditions” (this page) and “Privacy Policy” (click here) every time the User either visits or makes a transaction on the platform. 

The user’s continued use or access to this website and services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.


ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on the platform that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. Agua Bendita reserves the right to correct any errors, inaccuracies, or omissions by mistake, and to change or update information if it is inaccurate, at any time and without prior notice (including after an order has been submitted).

Agua Bendita undertakes no obligation to update, amend, or clarify information in the platform service or on any related website, including, without any limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.


INDEMNIFICATION
The User agrees to indemnify, defend and hold harmless Agua Bendita and any subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of the User breach of these Terms and conditions or the documents they incorporate by reference or the User violation of any law or the rights of a third-party.


SEVERABILITY
If any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.


DISCLOSURE
Agua Bendita may disclose your personal information if it is required by law to do so or if the User has violated these Terms and Conditions.

The User acknowledges and agrees that Agua Bendita may preserve the User's access and inquiry information, and use that information if required by law or in a good faith belief that preservation, use, or disclosure of such access and inquiry information is reasonably necessary to (a) comply with a legal process; (b) enforce this User Agreement, (c) respond to claims that any Materials violate the rights of third parties; (d) respond to requests for service; or (e) protect the rights, property or personal safety of Agua Bendita, its users and the public.


CONTACT INFORMATION
For effects of the platform usage, personal information, purchasing, or any kind of request intended directly to Agua Bendita LLC, the User can reach out to the following:

• 
Email Address: customercare@aguabendita.com.co
• What’s App: +57 314 627 7470
• Address: 5220 NW 72nd Ave #3 - Miami, Florida 33166 USA


USER OBLIGATIONS
PLATFORM USAGE
The platform is a space made available by Agua Bendita in order to inquire and get knowledgeable of the company’s brand products, so that Users may acquire them through a remote sale on the platform. Hence, the User shall be bound to use the contents in a diligent, correct, and licit manner and the User specifically commits not to be involved in the following practices:

1. To use the platform contents in a way contrary to the law, the ethics, and the generally accepted good customs or public order.

2. To reproduce, copy, represent, publish, employ, distribute, transform, or modify the platform contents, otherwise conduct disposal or exploitation actions against the contents through any procedure or against any total or partial support.

3. To suppress, elude, or manipulate the “copyrights” and all other intellectual property rights data owned by Agua Bendita or its holders that may be incorporated into the contents, as well as technical protection devices or any other information mechanisms which may include platform contents.

4. To employ or use the contents and, specifically, any type of information obtained through the platform or the products to distribute, disclose, send, modify, reject or report publicity or contents of the platform with the purpose of making direct sales or other business purposes; to refrain from marketing or disclosing in any way such information and products which have been made available for the users within the platform. Consequently, the User shall be entitled to download any material herein published exclusively for personal purposes but making relevant citations of sources.

5. To employ the platform and products offered on the platform for illicit purposes contrary to provisions of these Terms and Conditions, regulations in force, Agua Bendita’s rights, or third parties' rights. Likewise, any use that may damage, destroy, overload, or deteriorate the Platform or impede the regular use of the same by the Users is prohibited for damaging Agua Bendita’s rights or the interests of third parties or Agua Bendita or that may otherwise damage, destroy, overload or deteriorate the platform and the sale of Agua Bendita’s products or impede the regular use of the same and the sale of products by the Users.

6. To use fraudulent information; to impersonate; to provide false or modified information for the creation of users and passwords intended to generate the purchase of products on Agua Bendita’s platform.


PRODUCT MAINTENANCE
Agua Bendita advises the User about the washing and maintenance instructions printed on the product labels. Agua Bendita shall not take any responsibility for damages resulting from the improper handling and use of the products, including the use of incorrect maintenance methods.


PRODUCTS AND SERVICES
AVAILABILITY
Certain products or services may be available exclusively online through the website. Agua Bendita reserves the right to limit the quantities of any offered products or services and to discontinue any product at any time. All product descriptions and pricing are subject to change at any time without notice.

Agua Bendita reserves the right but is not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. This may be exercised on a case-by-case basis.

Agua Bendita only warrants the quality of any products, services, information, or other material that is purchased or obtained on this platform.


COLORS
Agua Bendita has done everything to show to the User the most reliable and precise colors on the products. Nonetheless, these may differ depending on which screen or device the User is viewing the platform’s products. Some small color variations or other types of minor variations may occur on the offered products, resulting from the different image and display acquisition technologies or from other technical reasons. Agua Bendita does not take any responsibility for such variations and deviations.


PRICES, OFFERS, AND DISCOUNTS
Agua Bendita reserves the right to determine the price of the products and make changes to them without prior notice. Still, the amount applicable to the User's order will be the published price at the checkout. Once the User makes the payment, the order is accepted. Agua Bendita does not offer a price adjustment on purchased items whose price has been temporarily reduced after the transaction. Once an item has been purchased at a sale price with or without a discount, there will be no changes in its price or refunds of the difference between the price paid and the new one that would have been published, after its payment.

Sale tax is not included in the price expressed within the platform information. Prices are expressed in USD. Agua Bendita reserves its right to make changes to prices and products before any order is placed by the User. Once the User has placed his order, Agua Bendita shall be bound to keep the purchase conditions set forth at the time the purchase was generated on the platform. Agua Bendita reserves its right to change, limit, or terminate special offers at any time.

Agua Bendita charges shipping expenses that vary depending on the destination state or country and have been expressed in the purchase summary (checkout) at the time of acquiring the product. Such shipping expenses shall be invoiced, when required, on an independent basis and shall be specified and added up to the total price of the order.

Products under “Final Sale” identifications cannot be returned, refunded or exchanged. Discounts with promotional or seasonal coupons are not cumulative among them or any products with a discount already applied at the online store.


SALES TAX
State and local sales tax rates and applications are determined by the destination where the products are being shipped. Taxes will be applied during the checkout and will be charged to the User’s payment method.

These terms displayed are subject to change, as the taxation of online transactions is continually evolving. Agua Bendita strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.

Orders shipped to Florida, Georgia, Illinois, New Jersey, North Carolina, Puerto Rico, and Texas, will have all applicable local and state sales taxes added to the total order amount, and to shipping charges when appropriate.


PRODUCT OWNERSHIP / PROPERTY 
Products provided shall remain the exclusive property of Agua Bendita until the User has completely paid all the charges due in virtue of any remote purchase-sale agreement subscribed with us, including payment of shipping costs and all other expenses associated with the online purchase-sale agreement.

The purchased products will be the User’s property once the order is physically delivered to the User’s address provided in the purchase.

In case the User provides a delivery wrong address, Agua Bendita is not responsible for orders that get lost due to the customer's providing an incorrect shipping address. If the mistake is reported on time, Agua Bendita will do everything possible to re-route the order to the correct address, which depends entirely on the courier (UPS / USPS / FedEx). Agua Bendita will not be held liable if this isn't possible or the packages end up being delivered to the original address.

 

SHIPPING AND DELIVERIES

SHIPPING
Standard & Free Shipping
• Our shipping rates and estimated delivery time depends on the state. You can see more accurate information once you enter the address at the checkout.
• Orders placed Monday to Friday before 12pm EST are shipped the same day. Orders placed after 12pm EST or on Saturdays, Sundays or Holidays are shipped the next business day. 
• All orders with a physical address will be shipped with UPS, USPS or FedEx.
• Orders destined to PO Boxes, APO Boxes, or military addresses will be shipped with USPS only, and transit time may take longer. You can see more accurate times at the checkout.

Expedited Shipping
• We offer a UPS Next-day service with a standard ETA of 1 business day after the order is shipped. Price depends on the state. You can see accurate fees at the checkout.
• We offer a FedEx Express service with a standard ETA of 2 business days after the order is shipped.
• Does not apply to PO Boxes, APO Boxes, or military addresses.
• These services can not be requested or paid after the order is placed.
• Orders placed Monday to Friday before 12pm EST are shipped the same day. Orders placed after 12pm EST or on Saturdays, Sundays or Holidays are shipped the next business day. 

Address modifications
We are unable to modify or partially cancel orders. To request an address change or a complete order cancellation please contact us as soon as possible by filling out this form or by email at customercare@aguabendita.com.co .
In 1-2 business days, our customer care team will confirm, depending on the order status, if it was possible to successfully complete your request or not.


DELIVERIES
Agua Bendita shall deliver the User’s order at the exact address provided by the User for such a purpose within the United States territory. Agua Bendita can only make the delivery at the exact address corresponding to the User’s domicile address or his/her place of work. Deliveries shall be made on business days, except for holidays.

Agua Bendita cannot deliver the order to different addresses or on different dates. Each delivery of each order conducted by the User shall constitute an independent remote purchase-sale agreement. If Agua Bendita fails to deliver the order on time or any of the deliveries appear to be incorrect, that is, it does not match the products chosen by the User within the platform, this shall not entitle the User to cancel the order.

In case the User provides a delivery wrong address, Agua Bendita is not responsible for orders that get lost due to the customer's providing an incorrect shipping address. If the mistake is reported on time, Agua Bendita will make everything possible to re-route the order to the correct address, which depends entirely on the currier (UPS / USPS). Agua Bendita will not be held liable if this isn't possible or the packages end up being delivered to the original address.



CURRENT OFFERS
None of the current offer are combinable with other discounts, promotions, Sale events, or any other offer. The value of the offers can never be redeemable for cash and can not be applied to previous purchases.

• Sale: up to 60% discount on selected references. Agua Bendita makes available to its customers a promotional incentive called "Sale" available in the international online store (www.aguabendita.com). The garments that qualify for the benefit will be found only under the "SALE" category (www.aguabendita.com/sale). The discount is already applied to the price of each garment. Availability will be indicated in each product by selecting the size and including it in the cart. This incentive can’t be accumulated with other discounts or promotions. Expenses and costs associated with the purchase, such as taxes, deductions, and withholdings, will be covered by the customer and it will be informed at the time of checkout. In case of warranties, the value paid for the garment will be recognized. Not combinable with other discounts or promotions in store. All items in this category and/or marked as "Final Sale" are not available for returns, exchanges or refunds.

• 20% exclusive discount during the month of your birthday: Available only for clients in the Agua Bendita database with prior registration. Exclusive Benefit in Online Store www.aguabendita.com To redeem the discount, the customer must enter the code that arrived in the Birthday mail. This discount cannot be combined with other discounts or promotions, nor can it be exchanged for cash. Does not apply to special collaborations with other brands and / or special launches. Valid for (1) redemption in the month of your birthday. Promotional garments do not have change only for guarantee. For reference changes, the discount is not maintained, the amount paid by the client will be recognized.

• 15% discount for customers who respond to the Care Survey: This strategy will be in effect from July 28 to August 31, 2022 in the online store www.aguabendita.com. Identification of the incentive: We give you a 15% OFF bonus to purchase in our online store. Exclusively for selected clients who will receive the communication from the brand. This discount is not redeemable for cash and must be used all in 1 single purchase. Valid for 1 single redemption. The bonus will be linked to the email of the selected person. Non-transferable bonus.

• Be an #ABgirl: For having filled out the form in Social Networks (FB / IG) with your data, receive a 40% discount. Code available for single use only. Offer valid for 30 days from today, for your next purchase in the Online Store www.aguabendita.com. Only one code is allowed per order. The discount is not redeemable for cash and does not apply to previous purchases. It cannot be combined with other offers or discounts.


PAYMENT AND PURCHASING
PAYMENT METHODS
Agua Bendita offers the following payment methods:
• American Express
• MasterCard
• Visa
• Discover Network (including Diner's Club)

• Sezzle: Buy now, Pay Later. See how it works here.
• PayPal
• Amazon Pay

• 
Shop Pay (only applicable when is previously set up in the Browser)
• Apple Pay (only applicable when is previously set up in the Browser)
• Google Pay (only applicable when is previously set up in the Browser)
• Meta Pay (only applicable when is previously set up in the Browser)

Payments are operated through Shopify Payments (credit cards), Sezzle, PayPal, Amazon Pay and ShopPay gateways. Agua Bendita does not accept checks, cash, money orders, or COD as payment.

It should be expressed that the User, at the time of paying the purchase through a credit card, uses and accepts Shopify Payment’s terms of service which can be found here.  

Agua Bendita’s platform allows the User to use an online transaction service owned by a third party for processing such payments. PayPal, Amazon Pay, and ShopPay are external services contracted because they offer the necessary technological infrastructure and PCI DSS certification so that payment information is kept secure. 

When the User purchases through Sezzle, PayPal, Amazon Pay, ShopPay, after presenting the purchase summary during the sale process, shall leave Agua Bendita’s platform for a short time- period, and then access it again when the User gets to know the payment status (rejected or approved). The customer should register on the Sezzle / PayPal / Amazon Pay / ShopPay platform, and once registered, the customer should be able to make a purchase. During this entire period, the applicable terms and conditions to the payment transaction (personal data for processing the payment, such as the credit card number, among others) that shall govern are the ones from the third-party payment platform, which can be validated directly on their websites:

• Amazon Pay: pay.amazon.com/help/201212430
• Sezzle: legal.sezzle.com/user
• Shop Pay: shop.app/terms-of-service
• PayPal: paypal.com/co/webapps/mpp/ua/useragreement-full

After the payment is completed, the customer will be redirected again to www.aguabendita.com and the order will be confirmed.



LEGALIZATION OF ORDERS
Once the payment has been confirmed, Agua Bendita shall send the User an email confirming the detailed information of the purchase and the order number. This email represents the order has been legalized and received, and that it is soon to be processed. The User shall later receive a notification email updating the order status and the shipping tracking number.

By completing the payment and purchase, the User accepts the product’s paid price. Agua Bendita will not be responsible for discount/coupon codes not applied by the User when placing the order. Once the purchase has been legalized, Agua Bendita will not modify the purchase amount/paid price nor later apply coupon/discount codes.


ORDER CANCELLATIONS OR MODIFICATIONS
When the User needs to request any shipping address change, the request can be placed by emailing customercare@aguabendita.com.co and indicating the order number and the full new address. 

Agua Bendita cannot partially cancel items, or change sizes or quantities. If the User made a mistake when purchasing or if for any other personal reason needs a complete order cancellation, the request can be placed by emailincustomercare@aguabendita.com.co and indicating the order number.

Both, the order cancellation and shipping address change, depend on the order’s internal status. Since Agua Bendita does its best to process and ship orders as soon as possible, is not guaranteed that the request will be successfully completed.

Agua Bendita’s customer care team will contact the User via email in 1-2 business days to notify if it was possible or not to cancel the order or modify the shipping address.

If an order cancellation request cannot be successfully completed, the User can always request a return once the order is delivered. The return policy can be checked here.

If an address shipping change request cannot be completed, it’s the User's responsibility and Agua Bendita cannot be held liable.

 

RETURNS, WARRANTIES AND REFUNDS

RETURN POLICY
• All items on SALE or tagged as "Final Sale" are not eligible for returns, exchanges, or refunds.
• All items must be returned in the original package, unused, unstained, unwashed, and with all tags.
• Agua Bendita reserves the right to deny a refund if the returned items have been worn, soiled, laundered, or altered in any way.
• Currently we don't offer exchanges. However, you can return for a refund.
• Shipping fees (both standard or express) are non-refundable.
• All returns shipped to our warehouse will be refunded within 4-7 business days after the package is received by our warehouse.
• All refunds will be issued directly to the payment method. Agua Bendita may agree to refund you to a PayPal account, in case the original payment method is no longer available.

• Items purchased in physical stores, can't be returned online. Items purchased online can't be returned in physical stores.

• Agua Bendita reserves the right to accept returned items that have been worn, soiled, laundered or altered in any way. If an item is not in a good condition and the customer did not report any issues when receiving it, the item will not be accepted nor refunded, and it will be returned back to the customer. Returning the item back to the customer means a $13 shipping fee that will be deducted from the refund. The customer will be notified in case they rather refuse and not receive back the item to not incur in this extra fee.

PUERTO RICO (Not US)
• Fill out the return form here.
• Mark the package with your name and order number, so we can identify it and properly refund you.
• Ship your return to the provided address at the end of the form. Shipping expenses are assumed by you. We recommend you return the product with a traceable carrier.
• Email us at customercare@aguabendita.com providing your name, order number, carrier, and tracking number.
• Get your refund in 4-7 business days after the package is received by our warehouse. You will be automatically notified via email


UNITED STATES
• Request your return here.
• Enter your order number and the zip code where it was shipped. 
• Choose each of the items you need to return and the reason.
• Print the prepaid label we provide. Package and mail in your return.
• Mail your return within the next 15 days.
  Otherwise, the label will be automatically disabled and your return request cancelled.
• Get your refund in 4-7 business days after the package is received by our warehouse.
  You will be automatically notified via email. 
Note: you will be deducted a $13.00 USD fee from your refund. 

If you experience issues starting your return online, please contact us by filling out this form or by email at customercare@aguabendita.com


WARRANTIES

• Agua Bendita guarantees the product's quality up to 90 days after you received the order.
 Fill this form to present a claim related to a product guarantee for an item purchased on this website. Our team will contact you via email with further instructions and a pre-paid return label.
• Once your damaged item is received and inspected, we will send you an email to notify you that we have received your order and if your request has been approved or rejected for refund.
• Any warranty claim must be analyzed by the area in charge, which will determine the origin or not of a quality issue (after analyzing the property object of the claim). An answer will be given within the next fifteen (15) business days.
• You may request a replacement or refund if the item(s) present any of the following criteria of non-conformity in quality:

Non-conformity in the stamping:
● Bad stamping.
● Moved or overlaid print.
● Stamping with voids.
● Print with spots.

Non-conformity in the confection:
● Broken or perforations.
● Loose seams.
● Collected seams.
● Elastic without adjustment.
● Elastic gathered.
● Measurements that do not fit the size.
● Threads busted.
● Defective snaps or zippers.
● Seamless seams.

Non-conformity on the fabric:
● Motes.
● Color migration.
● Solid fabric.
● Burst fibers.


For all other cases, and after determining the origin of the warranty service, the product will be addressed through repair. Agua Bendita will assume the shipping costs for exchanging through warranty. The term of availability of spare parts, products, supplies, and trained labor in case of repair request will be 30 days from the purchase date. The costs associated with a repair - not covered by warranty - will be borne by the customer.

After 90 days, we can, but are not required to, attempt to assist with repairs, including providing a replacement for some parts such as lost buttons, zippers, snaps, and laces, to the extent that these repair services are subject to the analysis of each case by the area in charge. However, we will not provide a product replacement or refund after 90 days.

REFUND POLICY
Applies only to purchases made through this website www.aguabendita.com. All refunds will be issued directly to the payment method. Agua Bendita may agree to refund you to a PayPal account in case the original payment method is no longer available. Refunds will be issued in the following cases:

• Returned items: Up to 7 business days after the product is received by Agua Bendita.
• Warranty - Defective items: Up to 7 business days after the product is received by Agua Bendita, when the customer request a refund.
• Unavailable inventory: Up to 7 business days after the order was placed. The customer will be notified and refunded as soon as possible.
• Cancelled orders: Up to 7 business days after the customer requested the cancellation. *Subject to the order's internal status.
• Incomplete order shipped: Up to 7 business days after the customer informed us about the issue; when the customer request a refund.

Please note that for return cases shipping fees (both standard or express) are non-refundable. 

All refunds require a previous contact to our customer care team by filling out the return form, or for all other cases, emailing us at customercare@aguabendita.com.co or sending a WhatsApp message to +57 314 627 7470. Our support team will indicate the steps to follow to give your money back. Please do not ship back anything without prior authorization.


 

PERSONAL INFORMATION

The User submission of personal information through this platform is governed by our Privacy Policy. To view the User’s rights under the California Consumer Privacy Act and our Privacy Policy, click here.

CONTACT INFORMATION
For effects of the platform usage, personal information, purchasing, or any requests intended directly to Agua Bendita LLC, the User can reach out to the following:

• Fill this form
• Email Address: customercare@aguabendita.com.co 
• What’s App: +57 314 627 7470
• Address: 5220 NW 72nd Ave #3 - Miami, Florida 33166 - USA

.