SALES TAXES
State and local sales tax rates and applications are determined by the destination where the products will be delivered. All applicable taxes will be automatically applied at the checkout and will be charged to the customer within the purchase. Agua Bendita guarantees the customer will not be required to pay any additional taxes on delivery.
These terms displayed are subject to change, as the taxation of online transactions is continually evolving. Agua Bendita strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.
Orders shipped to Florida, Georgia, Illinois, New Jersey, North Carolina, Puerto Rico, Texas, and Virginia, will have all applicable local and state sales taxes added to the total order amount, and to shipping charges when appropriate.
SHIPPING
Everything described in this section applies exclusively to purchases made on www.aguabendita.com
POLICY APPLIED TO ALL SHIPMENTS
• Orders placed Monday to Friday before 12pm EST are shipped the same day. Orders placed after 12pm EST or on Saturdays, Sundays, or Holidays are shipped the next business day.
• All business days included in this policy, make reference to "from Monday to Friday". Saturdays, Sundays, and holidays are not included.
STANDARD & FREE SHIPPING
• All orders with a physical address will be shipped with UPS or USPS.
• The estimated delivery time displayed at the checkout is an estimation provided by the carrier based on the delivery address. The exact delivery time may vary and depends on the carrier, weather, and geopolitical conditions.
• Our shipping rates depend on the state. You can see more accurate information once you enter the address at the checkout.
• Free Standard Shipping on orders over $200 USD.
• Orders destined to PO Boxes, APO Boxes, or military addresses will be shipped with USPS only, and transit time may take longer.
EXPEDITED SHIPPING
• We offer a UPS Next-day service with a standard ETA of 1 business day after the order is shipped.
• We offer a FedEx Express service with a standard ETA of 2 business days after the order is shipped.
• It does not apply to PO Boxes, APO Boxes, or military addresses.
• These services can not be requested or paid for after the order is placed.
ADDRESS MODIFICATIONS
To request an address change or a complete order cancellation, provide the complete and detailed new address. Please take into account that this request must be placed from the same email address or phone number that issued the purchase. You can reach us at any of the following channels:
• Fill out this form
• Whats App us at +57 314 627 7470
• Email us at customercare@aguabendita.com.co
Our Customer Care team will do everything possible to correct the delivery address and keep you posted about it. However, this will always depend on the order status, and Agua Bendita cannot guarantee the change will be successfully applied.
In 1-2 business days, our customer care team will confirm, depending on the order status, if it was possible to successfully complete your request.
Please take into account that our customer care team is available at the following times:
• Monday to Thursday: 8 AM to 6 PM (Colombian time) except local holidays.
• Friday: 8 AM to 5 PM (Colombian time) except local holidays.
Your request might take up 1-2 business days to be attended.
DELIVERIES
• The customer is the sole responsible for the delivery address. Agua Bendita is not responsible if an order can't be delivered or if it is delivered to the wrong address due to incorrect information provided by the customer.
• The customer can make claims regarding a non-delivered / lost package up to 30 days after the package was shipped, meaning, since the moment the carrier received it. Thereafter, claims will not be accepted and Agua Bendita cannot be held responsible after that period.
• For orders stated as "delivered" by the carrier to the correct delivery address, Agua Bendita will not be held responsible if the carrier provides proof of delivery (photo or signature). If the carrier fails to provide proof of delivery, Agua Bendita will assume it and reach an agreement with the customer on whether to refund or ship the order again.
INCONVENIENCES TO DELIVER THE ORDER
A) If the order cannot be delivered due to the customer's reasons
When the shipping information is incomplete, contains an error, or is deemed unreachable, the carriers usually attempt to contact the customer directly. However, if the carrier ends up returning the order to our warehouse, and the customer wishes to have it reshipped, a fee of $10 USD will apply to cover the new shipping costs. If the customer prefers a refund instead, the original shipping fee will not be reimbursed.
B) If the order is not delivered due to reasons unrelated to the customer
Within a period of thirty (30) calendar days, the customer can request a cancellation and a full refund (shipping fee included) at customercare@aguabendita.com.co or Whats App at +57 314 627 7470. Once this request has been submitted, Agua Bendita will issue the refund in no longer than 15 days.
All refunds will be issued directly to the credit card used by the customer to place the order. Please keep in mind that, since the refund is executed, it may take up to 30 days for the bank to process the balance on your card.
If the payment method was PayPal or Sezzle, the refund will be issued to the customer's PayPal or Sezzle account, and the balance will be available within 1 business day after the refund is issued.
Please take into account that our customer care team is available at the following times:
• Monday to Thursday: 8 AM to 6 PM (Colombian time) except local holidays.
• Friday: 8 AM to 5 PM (Colombian time) except local holidays.
Your request might take up 1-2 business days to be attended.
ORDER MODIFICATIONS AND CANCELLATIONS
Everything described in this section applies exclusively to purchases made on www.aguabendita.com
Address modifications
To request an address change please contact us as soon as possible by email at customercare@aguabendita.com.co or Whats App at +57 314 627 7470 and provide the complete and detailed new address. Please take into account that this request must be placed from the same email address that issued the purchase.
Our Customer Care team will do everything possible to correct the delivery address and keep you posted about it. However, this will always depend on the order status, and Agua Bendita cannot guarantee the change will be successfully applied.
In 1-2 business days, our customer care team will confirm, depending on the order status, if it was possible to successfully complete your request
Order modifications / cancellations
We are unable to modify the items or partially cancel orders. To request a full cancellation of your order please contact us as soon as possible by email at customercare@aguabendita.com.co or Whats App at +57 314 627 7470. Please take into account that this request must be placed from the same email address that issued the purchase.
In 1-2 business days, our customer care team will confirm, depending on the order status, if it was possible to successfully complete your request
If an order cancellation request cannot be successfully completed, the User can always request a return once the order is delivered. Please take into account that shipping fees are not refunded in this type of situation. The return and refund policy can be checked Here.
Please take into account that our customer care team is available:
• Monday to Thursday: 8 AM to 6 PM (Colombian time) except local holidays.
• Friday: 8 AM to 5 PM (Colombian time) except local holidays.
Your request might take up 1-2 business days to be attended.
ORDER STATUS
From the moment the payment is approved, the customer will receive several emails indicating the order status:
• Order Confirmation email: once the payment is approved.
• Shipping Confirmation email: when the order is ready to be picked up by the carrier.
• Out for delivery email: when the order is already routed to be delivered by the carrier.
• Order delivered email: once the order has been reported as delivered by the carrier.
These last 3 emails contain the carrier and tracking number to follow the shipment.
In case you see any issues with the delivery, please contact our Customer Care team as soon as possible at customercare@aguabendita.com.co or Whats App at +57 314 627 7470.
Also, the customer can create an account on the website (with the same email address used to purchase), and log in to access the details of the orders through the section "My Orders". On this page, the customer can see the details of previous orders, open/pending orders, and those that still are being shipped.