• Our shipping value and delivery time estimated depends on the state.
• Orders placed Monday to Friday before 12pm EST are shipped the same day. Orders placed after 12pm EST or on Saturdays, Sundays or Holidays are shipped the next business day.
• ETA is 2-9 business days depending on the State. You can see specific times in the checkout after entering your address.
• All orders with a physical address will be shipped with UPS. Orders destined to PO Boxes, APO Boxes, or military addresses will be shipped with USPS, and transit time may take longer. You can see more accurate times in the checkout.
• We offer a paid Next-day service with an ETA of 1-3 business days. Price depends on the state. You can see accurate fees in the checkout.
• This service can not be requested or paid after the order is placed.
• This service is not offered to Florida, since our standard service already has this same ETA.
• Orders placed Monday to Friday before 12pm EST are shipped the same day. Orders placed after 12pm EST or on Saturdays/Sundays/Holidays are shipped the next business day.
We are unable to modify or partially cancel orders. To request an address change or a complete order cancellation please contact us as soon as possible by filling out this form or by email at email@example.com .
In 1-3 business days, our customer care team will confirm, depending on the order status, if it was possible to successfully complete your request.
Click here to see our complete delivery policy in the Payment and Purchasing section.
• Click here to request a return up to 30 days after you receive the order.
• All items on SALE or tagged as "Final Sale" are not eligible for returns, exchanges or refunds.
• All items must be returned in the original package, unused, unstained, unwashed, and with all tags.
• Agua Bendita reserves the right to deny a refund if items have been worn, soiled, laundered or altered in any way.
• Currently we don't offer exchanges. However, you can return for a refund.
• Shipping fees (both standard and express) are non-refundable.
• All refunds will be issued directly to the payment method. Agua Bendita may agree to refund you to a PayPal account, in case the original payment method is no longer available.
• All returns shipped to our warehouse will be refunded within 3-5 business days after the package is received by our warehouse.
• Items purchased in physical stores, can't be returned online. Items purchased online can't be returned in physical stores.
PUERTO RICO (Not US)
• Fill out the return form here.
• Mark the package with your name and order number, so we can identify it and properly refund you.
• Ship your return to the provided address at the end of the form. Shipping expenses assumed by you. We recommend you return the product with a traceable carrier.
• Email us at firstname.lastname@example.org providing your name, order number, carrier, and tracking number.
• Get your refund 3-5 business days after the package is received by our warehouse. You will be automatically notified via email.
• Request your return here.
• Enter your order number and the zip code where it was shipped.
• Choose each of the items you need to return and the reason.
• Print the prepaid label we provide. Package and mail in your return.
• Mail your return within the next 15 days.
Otherwise, the label will be automatically disabled and your return request cancelled.
• Get your refund in 3-5 business days after the package is received by our warehouse.
You will be automatically notified via email.
NOTE: you will be deducted a $12.00 USD fee from your refund.
If you experience issues starting your return online, please contact us by filling out this form or by email at email@example.com
• Agua Bendita guarantees the product's quality up to 90 days after you received the order.
• Fill this form to present a claim related to a product guarantee for an item purchased on this website. Our team will contact you via email with further instructions and a pre-paid return label.
• Once your damaged item is received and inspected, we will send you an email to notify you that we have received your order and if your request has been approved or rejected for refund.
• Any warranty claim must be analyzed by the area in charge, which will determine the origin or not of a quality issue (after analyzing the property object of the claim). An answer will be given within the next fifteen (15) business days.
• You may request a replacement or refund if the item(s) present any of the following criteria of non-conformity in quality:
Non-conformity in the stamping:
● Bad stamping.
● Moved or overlaid print.
● Stamping with voids.
● Print with spots.
Non-conformity in the confection:
● Broken or perforations.
● Loose seams.
● Collected seams.
● Elastic without adjustment.
● Elastic gathered.
● Measurements that do not fit the size.
● Threads busted.
● Defective snaps or zippers.
● Seamless seams.
Non-conformity on the fabric:
● Color migration.
● Solid fabric.
● Burst fibers.
For all other cases, and after determining the origin of the warranty service, the product will be addressed through repair. Agua Bendita will assume the shipping costs for exchanging through warranty. The term of availability of spare parts, products, supplies, and trained labor in case of repair request will be 30 days from the purchase date. The costs associated with a repair - not covered by warranty - will be borne by the customer.
After 90 days, we can, but are not required to, attempt to assist with repairs, including providing a replacement for some parts such as lost buttons, zippers, snaps, and laces, to the extent that these repair services are subject to the analysis of each case by the area in charge. However, we will not provide a product replacement or refund after 90 days.
Applies only to purchases made through this website us.aguabendita.com. All refunds will be issued directly to the payment method. Agua Bendita may agree to refund you to a PayPal account in case the original payment method is no longer available. Refunds will be issued in the following cases:
• Returned items: Up to 5 business days after the product is received by Agua Bendita.
• Warranty - Defective items: Up to 5 business days after the product is received by Agua Bendita, when the customer request a refund.
• Unavailable inventory: Up to 5 business days after the order was placed. The customer will be notified and refunded as soon as possible.
• Cancelled orders: Up to 3 business days after the customer requested the cancellation. *Subject to the order's internal status.
• Incomplete order shipped: Up to 5 business days after the customer informed us about the issue; when the customer request a refund.
All refunds require a previous contact to our customer care team by filling out the return form, or for all other cases, emailing us at firstname.lastname@example.org or sending a WhatsApp message to +57 314 627 7470. Our support team will indicate the steps to follow to give your money back.