Returns and Exchanges

The following return policy only applies to a sales agreement between Agua Bendita and the Buyer, for purchases made through www.aguabendita.com. Items purchased in physical stores or external / third-party retailers, cannot be returned online. Items purchased online cannot be returned in physical stores.

Exchanges:


All products must be returned in their original packaging, with tags and/or labels attached, unused, unstained, and unwashed. Products showing signs of use or without tags and/or labels will not be accepted under any circumstances and will be returned to the customer once the return shipping cost has been paid.


All swimsuits or bikini bottoms with signs of use without the hygienic liner will not be accepted nor refunded.


You have thirty (30) calendar days from the delivery date of your order to submit an exchange request or Store credit. After this period, Exchange or store credit requests will not be accepted.
Your exchange request must include at least three (3) photos of each product being returned to verify the condition of the garments. The photos must include: one front view, one back view, and one showing the tags/labels attached to the garment.


Products in the "SALE" section or under “FINAL SALE” identification cannot refunded.


All products (regular price or discounted) are eligible for exchange, subject to inventory availability, unless otherwise stated during specific promotional events. For more information, please visit the "Offers and Promotions" section of our Terms and Conditions.


For size exchanges (same product), the original purchase price will be maintained.

For exchanges involving different products, the available credit amount corresponds to the value paid for the product in the original order. The price of the new product will be the one published at the time the exchange request is submitted.


For exchanges involving higher-value products, you must pay the price difference in order to proceed with the request and receive the return shipping label.


For exchanges involving lower-value products, the remaining balance will be issued as store credit, which you may use for a future purchase.


Store credit is valid for six (6) months from the date of activation and may only be redeemed at www.aguabendita.com for any product available on the website (no catalog or discount restrictions apply). It is not valid for use in physical stores or distributors.


Refunds are only issued for the item's paid price. Shipping costs, taxes and / or duties are non-refundable for returns.
You are responsible for covering the shipping costs associated with the return. Agua Bendita provides a return shipping label; however, you must complete the payment for it, or your request will not be processed.

  • Please note that returns sent using a shipping label not provided by us will not be accepted

  • If you exceed any of the established timeframes — submitting the request (30 days), paying for the return label/price difference (7 days), or sending the return (7 days) — the exchange request will be rejected or canceled. If you are still within the overall allowed period, you may submit a new request.

  • Agua Bendita reserves the right to refuse an exchange if the products do not have their tags and labels attached or if they have been used, stained, washed, or altered in any way.

  • Shipping fees, whether for the original purchase or for the return shipment, are non-refundable once the service has been used.

The following information applies exclusively to purchases made at www.aguabendita.com

Exchange process:

  • Locate your order number and the email address used to complete the purchase. If you do not have this information and need assistance, please contact us via WhatsApp or email, providing the name of the person who made the purchase, the destination city, and the item purchased so we can help you identify the order and submit the request through the portal.

  • Once you submit your request, it will be reviewed and authorized within one to two (1–2) business days. If the request is not approved, you will be notified by email with the reason(s).
    Once the request is approved, you will receive an email notification and must proceed with the payment of the return shipping label. You have up to seven (7) days to complete the payment; otherwise, the request will be automatically canceled by our system.

  • If the exchange is for a higher-priced product, the price difference will be charged in the same transaction as the return shipping label.

  • After completing the payment, you will receive an email with the return shipping label and instructions. If you do not receive the email within ten (10) minutes of payment, please contact us via WhatsApp or email for assistance.

  • You have up to seven (7) calendar days to ship your return. If the return is not shipped within this timeframe, the request will be automatically rejected by our system.

  • Once the return arrives at our warehouse, the exchange approval process may take one to five (1–5) business days and is subject to inspection of the product condition.

  • If the exchange is approved, you will receive an email notification, followed by another email with the details of your new order. The new order will be processed under the same policies as a website purchase and will be shipped within two to four (2–4) business days.

  • If the exchange is for a lower-priced product, the store credit will be processed within five to fifteen (5–15) calendar days from the date you receive the “Exchange Approved” email notification.

  • If the exchange is rejected for not complying with our policies, our team will contact you via email with the next steps. Please note that the return shipping cost is non-refundable, and you will be required to pay for the new shipment in order to receive the product back.

Need assistance?

Contact us via WhatsApp at +57 311 8086690 or by email at care@aguabendita.com
Please note that our Customer Service team is available during the following hours:

  • Monday to friday: Agua Bendita 8:00 AM to 5:30 PM (excluding public holidays)
  • Friday: 8:00 AM to 5:00 PM (excluding public holidays)

Returns

  • Click Here to request a return up to 15 days after you receive the order.

  • Click Here to request a return up to 15 days after you receive the order.
    All items on "SALE" or tagged as "Final Sale" are not eligible for returns, exchanges, or refunds.
  • All digital products, such as gift cards or shipping insurance/package protection, are not eligible for refunds.
  • All items must be returned in the original packaging, unused, unstained, unwashed, and with all tags. Items with no tags or labels will not be accepted under any circumstances.
  • All swimsuits or bikini bottoms with signs of use without the hygienic liner will not be accepted nor refunded.
    Shipping fees (both standard and express) are non-refundable.
  • All returns shipped to our warehouse will be refunded within 10-15 business days after the package is received by our warehouse.
  • All refunds will be issued directly to the payment method. Agua Bendita may agree to refund you to a PayPal account, in case the original payment method is no longer available.
  • Agua Bendita reserves the right to accept returned items that have been worn, soiled, laundered, or altered in any way.
  • If a returned item is not in good condition and the customer did not report any issues when receiving it, the item will not be accepted nor refunded, and it will be returned back to the customer. Returning the item back to the customer means a $15 shipping fee that will be deducted from the refund. The customer will be notified in case they rather refuse and not receive the item back to avoid this extra fee.

Return process

  1. Request your return here.
  2. Enter your order number and the zip code where it was shipped.
  3. Choose each of the items you need to return and the reason.
  4. Print the prepaid label we provide. Package and mail in your return.
  5. Mail your return within the next 15 days. Otherwise, the label will be automatically disabled, your return request cancelled and it will not be accepted.
  6. Get your refund in 10-15 business days after the package is received by our warehouse. You will be automatically notified via email.

NOTE: you will be deducted a $15.00 USD return-shipping-fee from your refund.

MULTIPLE RETURN REQUESTS:

If the customer has multiple return requests, for example, new items that need to be returned after already placing the return request, or a return from a different order, the customer must:

  1. Place all the return requests needed including all the items.
  2. Contact the customer service team at care@aguabendita.com informing them all the requests will be shipped in the same package.
  3. Use JUST ONE (1) return label to ship just one package with all the items.

This way, the customer will only be charged 1 return fee. Take into account that the return fee covers the transportation costs. If the customer chooses to ship several packages and then requests to be charged only one return fee,it will be denied, since all the transportation costs for the several packages were already applied.

If you experience issues starting your return online, please contact us by email at


Please note that our Customer Service team is available during the following hours:

  • Monday to friday: 8:00 AM to 5:30 PM (excluding public holidays)
  • Friday: 8:00 AM to 5:00 PM (excluding public holidays)

Your request might take up 1-2 business days to be attended.
  • The warranty as described below is subject to the limits and other herein described conditions, this warranty only applies to a sales agreement between AGUA by Agua Bendita and the Buyer, for purchases made through www.aguabendita.com.
  • Unless something different is specifically indicated in the portal in relation to a product, all Agua Bendita's products are fully warranted to the original owner against defects in materials and workmanship.
  • Warranty covers defects resulting from defective parts, materials, or manufacturing.
  • The customer has up to 15 calendar days after the order was delivered, to make the request if the item presents any applicable fabric defect without being used. Thereafter, the request will not be accepted.
  • The customer has up to 90 calendar days after the order was delivered, to make the request if the item presents any applicable quality defect as a result of being used. Thereafter, the request will not be accepted.
  • After 90 days, Agua Bendita may, but is not required to, attempt to assist with repairs, including providing a replacement for some parts such as lost buttons, zippers, snaps, and laces, to the extent that these repair services are subject to the analysis of each case by the area in charge. However, a product replacement or refund will not be provided after 90 days.

STEP-BY-STEP PROCESS FOR ONLINE WARRANTIES REQUESTS

Identify your order number and the email address used to place the purchase. If you do not have this information and need assistance, please contact us via WhatsApp or email, providing the name of the person who made the purchase, the destination city, and the item purchased so we can help identify the order and allow you to submit the request through the portal.

  • Access the request portal by clicking here. Select the item you wish to return and choose the option on the list: Warranty.
  • Once you submit the request, it will be reviewed and authorized within one to two (1–2) business days. If it is not authorized, you will be notified by email with the reason(s).
  • When the request is authorized, you will receive an email with the return shipping label and instructions. Agua Bendita covers the cost of return shipping. If you have not received the email with the return label within ten (10) minutes after the authorization email, please contact us so we can assist you.
  • If you selected an exchange for a product of higher value, you must pay the price difference in order to continue with the request and receive the return label. Once the payment is completed, you will receive an email with the return label and instructions. If you have not received the email with the return label within ten (10) minutes after completing the payment, please contact us via WhatsApp or email so we can assist you.
  • You have up to seven (7) calendar days to ship your return. Otherwise, the request will be automatically rejected by our system.
  • Once the products arrive at our warehouse, the warranty evaluation may take five to fifteen (5–15) business days and is subject to product inspection.
  • If the warranty claim is approved and you selected an exchange, you will receive an email notification along with another email containing the details of your new order. This order will be processed under the same policies as a website purchase and will be shipped within 7 to tem (7–10) business days.
  • If the warranty claim is approved and you selected a refund, the store credit or refund will be processed within five to fifteen (5–15) calendar days from the date you receive the “Return Approved” / “Exchange Approved” email notification, as applicable.
  • Store credit is valid for six (6) months from the date of activation and can only be redeemed at www.aguabendita.com It is not valid in physical stores.
  • If the warranty claim is rejected for not complying with the policies, our team will contact you via email with the next steps. Please note that you will need to pay for the new shipment in order to receive the product back.

Need assistance?

Contact us via WhatsApp at +57 311 8086690 or by email at care@aguabendita.com
Please note that our Customer Service team is available during the following hours:

Monday to friday: Agua Bendita 8:00 AM to 5:30 PM (excluding public holidays)

Friday: 8:00 AM to 5:00 PM (excluding public holidays)

Applies only to purchases made through this website www.aguabendita.com. All refunds will be issued directly to the payment method. Agua Bendita may agree to refund you to a PayPal account in case the original payment method is no longer available. Refunds will be issued in the following cases:

• Returned items: up to 15 business days after the product is received at Agua Bendita facility.

• Warranty - Defective items: up to 15 business days after the product is received at Agua Bendita facility, when the customer requests a refund. 

• Unavailable inventory: up to 15 business days after the order was placed. The customer will be notified and refunded as soon as possible.

• Cancelled orders: up to 15 business days after the customer requested the cancellation. *Subject to the order's internal status.

• Incomplete order shipped: up to 15 business days after the customer informed us about the issue; when the customer requests a refund.


All refunds require a previous contact to our customer care team by filling out the return form, or for all other cases, emailing us at customercare@aguabendita.com or sending a WhatsApp message to +57 314 627 7470. Our support team will indicate the steps to follow to give your money back.

Agua Bendita does not offer a price adjustment on purchased items whose price has been temporarily reduced after the transaction was made. Once an item has been purchased on Sale with or without a discount code, there will be no changes in its price or refunds of the difference between the price paid and the new price that would have been published after the order's payment.


Please take into account that our customer care team is available:

• Monday to Thursday: 8 AM to 6 PM (Colombian time) except local holidays.

• Friday: 8 AM to 5 PM (Colombian time) except local holidays.

Your request might take up 1-2 business days to be attended.