• Click here to request a return up to 30 days after you receive the order.
• All items on SALE or tagged as "Final Sale" are not eligible for returns, exchanges or refunds.
• All items must be returned in the original Packaging (Gift Toiletry Bag), unused, unstained, unwashed, and with all tags.
• Currently we don't offer exchanges. However, you can return for a refund.
• Shipping fees (both standard and express) are non-refundable.
• All returns shipped to our warehouse will be refunded within 3-5 business days after the package is received by our warehouse.
• All refunds will be issued directly to the payment method. Agua Bendita may agree to refund you to a PayPal account, in case the original payment method is no longer available.
• Items purchased in physical stores, can't be returned online. Items purchased online can't be returned in physical stores.
• Agua Bendita reserves the right to accept returned items that have been worn, soiled, laundered or altered in any way.
• If a returned item is not in a good condition and the customer did not report any issues when receiving it, the item will not be accepted nor refunded, and it will be returned back to the customer. Returning the item back to the customer means a $13 shipping fee that will be deducted from the refund. The customer will be notified in case they rather refuse and not receive back the item to not incur in this extra fee.
• Fill out the return form here.
• Mark the package with your name and order number, so we can identify it and properly refund you.
• Ship your return to the provided address at the end of the form. Shipping expenses assumed by you. We recommend you return the product with a traceable carrier.
• Email us at customercare@aguabendita.com providing your name, order number, carrier, and tracking number.
• Get your refund in 3-5 business days after the package is received by our warehouse. You will be automatically notified via email.
• Request your return here.
• Enter your order number and the zip code where it was shipped.
• Choose each of the items you need to return and the reason.
• Print the prepaid label we provide. Package and mail in your return.
• Mail your return within the next 15 days.
Otherwise, the label will be automatically disabled and your return request cancelled.
• Get your refund in 3-5 business days after the package is received by our warehouse.
You will be automatically notified via email.
NOTE: you will be deducted a $13.00 USD fee from your refund.
If you experience issues starting your return online, please contact us by filling out this form or by email at customercare@aguabendita.com